* CIBC Debit Card holders will need to use a different card to pay fees, as CIBC does not support Interac Online functionality. A list of institutions supporting Interac Online is here. If you do not have a credit card or participating debit card, prepaid visa cards can be purchased at most drug stores.
Paying your fees online means that any library block in your Aurora account is cleared within 15 minutes, allowing you to do what you need to do! Previously, blocks were cleared manually which meant that you had to wait until the next day to have the block cleared in Aurora.
You can always access your Library Account to see if the fines have been paid. If you think something went wrong and would like to confirm with Libraries staff, please email firstname.lastname@example.org.
If this happens it will show up in our records and a refund will be issued to you. We may catch the error before you, but if we don’t please contact email@example.com and we’ll help you solve the problem.
You can always access your library account to see if the fines have been paid. If you think something went wrong and would like to confirm with Libraries staff, please email firstname.lastname@example.org.
You can return the item to any of the libraries and, if returned within a year of the due date, our system will automatically credit your Library account. You will receive an email confirming the item’s return and the credit to your account. You will then be contacted by someone from the Libraries who will process your refund to either your credit card or bank account depending on how it was originally paid.
The loan will show in your account for one year from the due date in case you find the lost item. If you find it within that time frame we will refund the amount you paid for the item, minus the processing fee.
Once you’ve paid your fines or fees online, the Aurora block should be cancelled within 15 minutes. Occasionally something goes wrong and if that happens, please contact email@example.com and we’ll help you solve the problem.
Paying your fees should cancel the hold in Aurora within 15 minutes. However, something does occasionally go wrong and if you think it did, please contact firstname.lastname@example.org and we’ll help you solve the problem.