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The University of Manitoba campuses are located on original lands of Anishinaabeg, Cree, Oji-Cree, Dakota, and Dene peoples, and on the homeland of the Métis Nation. More

Ask Us Staff Guide: Information & Updates

Ask Us Help

Questions About the LibChat and LibAnswers Software
Contact: Kyle Feenstra

Technical Issues & Troubleshooting
Contact: Wei Xuan 

Scheduling Questions
Please contact your supervisor or head. 


Service Changes and Updates


See the Libraries' COVID-19 page for all service updates and information. 

September 8, 2020

September 2, 2020

August 21, 2020

  • Please make sure that your Outlook is synced with LibStaffer and LibCal. See the email from Aug 21 for instructions.

August 13, 2020

  • Hours for Ask Us from September 8 to December 23 will be as follows. 
Monday to Thursday  
Support Staff
9am - 8pm
On-Call Librarian
9am - 4pm
Support Staff
9am - 6pm
On-Call Librarian
9am - 4pm
Saturday & Sunday  
Support Staff
1pm - 4pm
No Librarians


  • Similar to what we have practiced at the service desk, starting on September 8th, librarians scheduled on Ask Us will be ‘on call’ only. Support staff are asked to answer all incoming questions but will have the option to transfer chats to the on call librarian or refer patrons to a subject librarian by creating a ticket. See these procedures for transferring chats and tickets to Librarian.



NEW Interactive Tool for Physical Materials Requests

We've created an interactive tool for Ask Us staff who are helping faculty and students navigate the path to obtain materials from the collection.
While we have tried to simplify the process for our users in the "We'll get it for you" guide, the process is much more involved for us.

Use this tool to begin a request for book or article and navigate the path with your client.


Course Reserves for Fall 2020

There will be no PHYSICAL reserves available for Fall term, due to COVID-19 restrictions.

The Libraries will try to obtain digital course reserves that instructors can use in UM Learn. We can accomplish this in two ways:

  1. Obtain a digital version of the item, wherever possible.
  2. Digitize what we can within fair dealing (chapter or 10% or less of a work).

Please have faculty and instructors contact their Subject Liaison Librarian, either by email or by scheduling an appointment, to discuss their course reserve needs further.

Print Material Requests

Print Material Requests

The National Emergency Library is now closed (June 16, 2020).

If clients request items from our collections, and there are no electronic copies available, please refer them to the
"We'll Get It For You!" guide.

Academic Learning Centre Support for Students

Academic Support for Students

If students inquire about peer tutoring or other services from the Academic Learning Centre you can provide the following information.

The ALC will continue to provide academic supports during the COVID-19 pandemic. All Academic Learning Centre supports will be provided online until further notice, including individual tutoring (in writing, content, and study skills), supplemental instruction sessions, and workshops. For more information about ALC services at this time, please go to:

COVID-19 Information for Ask Us Staff

Mental Health Resources

If you encounter a student on Ask Us that is looking for mental health resources from the University of Manitoba you should refer them to the Health and Wellness website.  It also includes information on managing stress during COVID-19


Official COVID-19 Information 

Information about Library Access and Services
Official Information from University of Manitoba