Access to Libraries & Services During COVID-19: Information

Borrow a book or material that UML owns:

• Simply place a hold on the book from your Library Search results. Current pickup location is the library hold locker at the Elizabeth Dafoe Library or the Neil John Maclean Health Sciences Library. Follow these instructions to place a request.
• Parking map for pickup and returns

We'll Scan It For You - Request a chapter, article or portion of a book that UML owns:

• Complete the Document Delivery form to request a portion of an item to be scanned.
• If the request does not fall within copyright, we will cancel the request and ask that you place a more specific request. Example: you can generally have 1 chapter or 10% of the book scanned.
• If your request is available electronically, we will cancel your request and provide you with alternate information.

Cancelled request? Contact your subject liaison librarian or Ask Us chat for further assistance.

These are items you cannot find in our collection may be available from another institution.

NOTE: We cannot bring in an entire book or item right now as borrowing physical items between institutions is suspended until further notice. However, we can request a portion of a printed work to be scanned.

Books, journals, or other materials:

• Complete the Document Delivery form.
• Specify if you need an article, chapter or 10% of the whole item, to speed the process.
• The request must fall within copyright or will be cancelled.
• You will receive this material electronically via email.

Cancelled request? Contact your subject liaison librarian or Ask Us chat for further assistance.

Get it Digitally: Find books online, including items in our collection or borrow from HathiTrust.

A rich collection of digital resources continues to be available through Library Search, including e-books. Borrow online resources from HathiTrust, which provides temporary access to millions of in-copyright and public domain works.

Follow these instructions to find digital library material.

Please Ask Us!

We pride ourselves in getting back to you quickly, but it may take up to 3 business days, depending on the volume of requests.

IMPORTANT: Please read all the email notifications we send to you, as they contain important information about your request and will save you time.

Use our Ask Us online chat service to ask any questions you have. Check our Ask Us hours.

For subject specific help or research consultations contact your subject librarian directly, by phone, email, or online chat.

Visit our Learn at the Libraries for help with academic writing, how to search the library, evaluating resources, and writing citations. Sections of the website can also be integrated into online courses. Click here for more information.

The library is offering a series of workshops online to enhance your research skills.  Previous online workshops are available to watch anytime on our YouTube Channel.

Watch our help videos for additional help.

View our curated subject guides for recommended resources.

Archives and Special Collections (Third floor, Elizabeth Dafoe Library) is closed until further notice, due to COVID-19 provincial restrictions.

Access to library resources frequently requires your UMnetID.

• New students, ensure that you have claimed your UMnetID.
• Use your UMNet ID to log into Your Library Account.
• Check both your old and new email boxes for notifications from the Libraries, especially for Hold Locker pickup and Study Space reservations.

Your UM student photo ID card is your library card. Learn about UM Photo Identification Cards

For any other information technology issues, contact IST for help.

Fort Garry Campus

• Elizabeth Dafoe Library, foyer return slot, 25 Chancellors Circle entrance
  Accessible 10 AM to 6 PM, Monday to Friday
• Elizabeth Dafoe Library, loading dock return bin, located at the back of the library, off Service Road 3N (near parking lot B). See map below.
  Accessible any time or day of the week.
  
• Temporary parking for library material pickup and returns near Elizabeth Dafoe Library.

• Sciences & Technology Library return slot, 211 Machray Hall
  10 AM to 6 PM, Monday to Friday

Bannatyne Campus

• Neil John Maclean Health Sciences Library return bin, Mezzanine (2nd floor) level, Brodie Centre Atrium, 727 McDermot Avenue
  *Access to this location is limited to those with swipe access to the building.
  5:30 AM to 5:30 PM, every day

By Mail

Elizabeth Dafoe Library
25 Chancellor Circle
University of Manitoba
Winnipeg, Manitoba R3T 2N2

Returning Document Delivery materials borrowed from outside UM Libraries:

Document Delivery material borrowed prior to the pandemic were due by September 30, 2020 and are now considered overdue unless an extension has been requested and granted. Please return all overdue items promptly.

Due dates for borrowed materials were automatically extended during the early pandemic period.
Should you receive a recall notice, you will have 7 days to return the material.

If you have any difficulty, Ask Us!

Late fees have been suspended.

We are now accepting returns from outside institutions.

Materials we have on loan from other institutions: We are consulting the Interlibrary Loans/Relais list to confirm returns of print materials. If you have indicated that you are accepting returns, we will be sending them as they are returned to us.

If your institution is not on that list, and you want materials returned, please contact documentdelivery@umanitoba.ca.

We may also be contacting you to check if we can return.

Please submit requests for streaming videos to your Subject Liaison Librarian as soon as possible.

In order to comply with the Canadian Copyright Act, the Libraries will try to obtain an educational streaming license for requested films. If no educational license is available, but the film is offered on one or more personal streaming services (Netflix, Amazon Prime, Google Play, etc.), we will not be able to procure the film.

The Libraries may be able to create a digital copy of a film from a DVD or VHS, however, the following criteria must be met:

• The streaming film is unavailable from any commercial source (including personal streaming services
• Permission to digitize a VHS/DVD has been granted by the copyright owner;
  • or, no copyright owner has been located and all efforts at securing permission have failed.

This process requires rigorous copyright research and can take several weeks. Digitizing videos also takes additional time. Please note that if you would like a video you own to be digitized, it will be subject to a seven-day quarantine period, just like other items returned to the library.

Once a video has been digitized, the file will be uploaded to the Libraries’ streaming video service provider. Your subject liaison librarian will send you a secure link and a copyright statement; you can then post the link and copyright statement in UM Learn so that only students in your course will be able to access the streaming video. The original DVD/VHS copy must not be used while the streaming version is available to your students.

Links to streaming films must be removed from UM Learn at the end of the course. If you wish to use the video in another session, please submit a new request to your Subject Liaison Librarian.

There will be no physical reserves available for Fall and Winter Terms, due to COVID-19 restrictions.

The Libraries will try to obtain digital course reserves that you can use in UM Learn. We can accomplish this in two ways:

• Obtain a digital version of the item, wherever possible.
• Digitize what we can within fair dealing (chapter or 10% or less of a work).

Please contact your Subject Liaison Librarian, either by email or by scheduling an appointment, to discuss your course reserve needs further.

Librarians are available to help faculty find an electronic version of a textbook, or a suitable alternative. We will add the e-textbook to the Libraries' collection so that all your students can access it.

Ask us to check to see if an electronic version of your print textbook is available or get more information about electronic textbook availability.

Open Education Resources teaching resources are available in a variety of formats that have an open copyright license and allow anyone to use, adapt and share them as needed.

If you have any questions concerning the use of copyright materials in an online course or adding them to UM Learn contact the UM Copyright Office directly. You can also consult the copyright guidelines here.

Reading Lists is a new tool in UM Learn, designed to help instructors share reading materials within each course. These may include items from the Libraries, such as articles or books, as well as websites, video content, images, or lecture slides. All resources can be added directly to a UM Learn course, making it easier to access relevant content and stay organized. 

Online services for researchers are still available. Check our Faculty and Researcher Help page for details.