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The University of Manitoba campuses are located on original lands of Anishinaabeg, Cree, Oji-Cree, Dakota, and Dene peoples, and on the homeland of the MĂ©tis Nation. More

Hold Lockers: Home

Frequently Asked Questions and Help

Frequently Asked Questions

Where are the hold lockers located?

  • University Centre, first floor (next to Digital Copy & Design Centre)
  • Education Building, 3rd Floor (across from Room 334)
  • Neil John Maclean Health Sciences Library (outside library entrance)

How do I request items be sent to a hold locker?

When requesting an item discovered via Library search, you will see each of the hold lockers as an option in the drop down list of pickup locations. You must be logged in to request items.

Step 1

Step 2

Step 3

How long after a request is made before an item is available to be picked up?

Once a hold is placed, the item will be available for pick up within 3 – 5 business days. This is the same timeframe for picking up an item at a library. When the item is in the hold locker, you will receive an email notification.

Can I place a request for any hold locker?


What if I need an accessible compartment?

Clients can use the Notes field of their hold request to indicate they need an accessible locker.

Where do I return hold locker material?

You may return your hold items to the hold locker return bin or to any UM Library. Oversized items may need to be returned to a Library.

Will document delivery items be placed in the hold lockers?


What if I clients request too many items for the locker, or if the items are too big to fit?

Clients can only have one locker assigned to them at a time. If the requested material doesn't fit, the client will receive an email stating where they can pick up their material.

  • For the Fort Garry campus, requested items will go to the Dafoe Library hold shelf.
  • For the Bannatyne campus, requested items will be on the hold shelf behind the Library Client Service Desk.

Help! The locker door will not open, no matter if I swipe my card or enter my 14 digit number. How can I retrieve my hold?

There are two possible reasons why your card is not working:

  1. You have replaced your student card but did not make the change in your library account
  • Contact with your corrected/new student ID; and,
  • Login to your library account and make the change to your account.
  1. You are UM staff and you also have a student card.
  • The default card for the library system is the 14-digit student card. Try entering your student ID number rather than your staff ID number.
  • If you are UM staff and never use your student card, contact so we can adjust your library account.

Need help?

For help, send email to  We will respond by next business day.