Perlo J, Balik B, Swensen S, Kabcenell A, Landsman J, Feeley D. IHI Framework for Improving Joy in Work. IHI White Paper. Cambridge, Massachusetts: Institute for Healthcare Improvement; 2017.

This white paper describes the following:

  • The importance of joy in work (the “why”);
  • Four steps leaders can take to improve joy in work (the “how”);
  • The IHI Framework for Improving Joy in Work: nine critical components of a system for ensuring a joyful, engaged workforce (the “what”);
  • Key change ideas for improving joy in work, along with examples from organizations that helped test them; and
  • Measurement and assessment tools for gauging efforts to improve joy in work.