Two issues are being reported:
1. Patrons using staff/student number instead of 14-digit number.
2. Password not working. Ask them to try entering it in caps to see if that works before resetting.
If neither fix works, reset the password.
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How to find a patron by name:
Enter last name, followed by first name. NO COMMA.
Do not press enter immediately, wait a second for Alma to search. Select the appropriate line if more than one record is found.
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