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Frequently Asked Questions

Frequently Asked Questions


Who is eligible for library services?

You are eligible for MHIKNET services if you are:

‚Äč- employed by Manitoba Health

- employed by a participating Regional Health Authority in Manitoba

- a physician with a valid Manitoba Health Billing Number


How do I register for services?

Download and fill out a Borrower Registration Form. Attach a copy of your staff identification card or proof of employment letter and email or fax it to (204) 789-3923.


What kind of services will I get?

  • Literature searches

  • Document delivery of full text journal articles

  • Borrow videos, and print books and journals from the University of Manitoba Libraries

  • Current awareness service

  • In-person or online education and training sessions


Which libraries am I able to use at the University of Manitoba?

Your library account entitles you to borrow from any UM Library.  You can also use the computers in the library to search our subscription databases, which you are not able to access remotely.  Remember to have your account number and PIN handy.


May I borrow materials from the UM Libraries?

Yes, books, bound journals, and audiovisual materials may be sent by mail including return postage. Or you can also choose to pick up materials at any UM Library. For more information please contact us.


How do I request books or articles?

To request an article or borrow a book from the University of Manitoba Library, please send your requests to or fax it to (204) 789-3923.


How do I return books?

Clients in the regions

Books and audio visual resources are delivered to MHIKNET clients through the mail and include return postage. Clients are responsible for following the return instructions enclosed with borrowed materials and in ensuring that materials are returned promptly. A notice will accompany your materials indicating the due date.

Manitoba Health @ 300 Carlton

Books and audio visual resources are sent directly to client's offices and can be returned by dropping them off in your nearest mailroom with "NJM Health Sciences Library" on the mailing label. Materials will be returned by courier to the Library at no cost.


What if I want items which are not held at the UM Libraries?

We are able to borrow journal articles from other libraries and institutions.  Contact us by e-mail, fax or phone with your requests.

Unfortunately we are not able to borrow books from other libraries and institutions, due to their short loan periods and the time it takes to mail the materials.


How do I change the password for my library account?

If your password has expired, reset your password here.

If your password has not yet expired:

Go to the University of Manitoba Libraries website

Click on "My Account" to log in

Once logged in, click on 'personal details' (the last tab on the top)

On the personal details page there's a box on the right that says 'change password'. You should be able to  change your password there.

Your account password is valid for 1 year. When your password expires you will need to create a new one.


What is a literature search?

When you are looking for information on a specific topic, a reference librarian can search subscription databases, catalogues, and the Internet for resources that meet your needs.  Librarians can search for journal articles, books, audiovisual materials, reports, clinical trials, practice guidelines, and dissertations. Usually the search is completed within a week or two of the request, but clinical and urgent questions will be prioritized.  The results of the search are sent to you by e-mail, mail, or fax.  You then select the items you want to consult and we'll have them sent directly to you by mail, e-mail, or fax.


How do I ask for a literature search?

Either e-mail, phone, or fill in an online form.  We need to know your topic, what types of materials you require, and how far back in time you want us to search.


What do I do if I lose my library account information?

Contact us either by e-mail ( or telephone (1-877-789-3804).


Can I use the online "Ask a Librarian" service?

We are currently piloting a MHIKNET Ask Us service. To use this service, click on the Ask Us icon at the top right corner of the page.


Do you provide help in searching PubMed or the Internet?

Yes, we do.  A librarian can provide either in-person or virtual sessions that are one-on-one sessions or for a group seminar.  We can also arrange special training session to be held at Neil John Maclean Health Sciences Library.  Just let us know what resources you are interested in and we'll customize our training to suit your needs.

Ask Us!

Ask Us!

ask us

Tel: 1-877-789-3804

Fax: (204) 789-3923

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